I keep getting sent back to login screen...Help!

← General FAQ
Frustrating, we know! This happens if there is an incorrect cookie stored in your browser cache.

To resolve this:Delete the cache including cookies from your browser (usually contained in your browser section under the History, Tools, Options, or Preference menus)

How to Delete the cache:
Chrome: https://support.google.com/chrome/answer/95582?hl=en
Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Internet Explorer: http://kb.wisc.edu/page.php?id=15141
Safari: http://www.refreshyourcache.com/en/safari/


If you're having trouble doing this, contact us at support@sokikom.com and include your browser name and version - we'll get back right away with detailed instructions for you!

General FAQ

  1. Will Sokikom work on my computer?
  2. How do I add a student?
  3. How do I add a class?
  4. How can I change a student’s password/username?
  5. How do I change my password?
  6. How can students customize their avatars?
  7. How do I change the gender of the avatar for my students?
  8. Will Sokikom work on my phone/tablet?
  9. I keep getting sent back to login screen...Help!
  10. How do I update my web filter or proxy?
  11. How can I delete a student?
  12. What if the screen goes grey or black?
  13. How do students earn Soki-coins and Class Cash?
  14. Why is the time stamp wrong on my behaviors?
  15. I Can't Transfer Cash !
  16. Stuck on a pop up?
  17. Check out our Resources Page
  18. How do I switch all audio and text from English to Spanish?
  19. How do I access Sokikom from a tablet or smartphone?

Feedback and Knowledge Base

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